Terms and Conditions for Removals Todenmark

These Terms and Conditions set out the basis on which Removals Todenmark provides domestic and commercial moving services, including packing, loading, transport, unloading, and related support services. By making a booking, you agree to these terms, which are designed to create a clear understanding between the customer and the removals provider. Please read them carefully before confirming any removal service, as they explain how your removals service will be arranged, performed, paid for, and completed.

Throughout this document, references to ???we??�, ???us??�, and ???our??� mean the removals company providing the service, and ???you??� or ???the customer??� means the person, business, or organisation making the booking. These terms apply to all removal services, unless we agree otherwise in writing. If any part of your booking includes additional labour, specialist handling, storage, or disposal activities, those parts may be subject to further conditions or specific written confirmation.

These terms are intended to be fair and practical, while also reflecting standard industry expectations for a UK removals provider. Nothing in these terms limits any rights that cannot lawfully be excluded. If a separate written agreement, quotation, or service schedule conflicts with these terms, the specific written agreement will normally take priority for the affected booking only.

1. Booking process

A booking for Removals Todenmark may be made through the agreed booking channel and will only become confirmed once we accept the job details and, where required, receive any deposit or advance payment requested. A booking is based on the information you provide, including the size of the move, the collection and delivery addresses, access conditions, item list, dates, and any special handling requirements. If the information changes after the booking is made, we may revise the quotation, schedule, or staffing requirements.

When you request a quotation, we may provide an estimate or a fixed-price offer depending on the information available. An estimate is based on the details supplied and may change if the actual job differs materially from those details. A fixed price may still be adjusted if you request extra services, if access is materially harder than described, or if prohibited, hazardous, or unlisted items are discovered during the move. You are responsible for ensuring all relevant information is accurate and complete.

We may refuse or cancel a booking where we reasonably believe the job is unsafe, unlawful, outside our service scope, or impossible to complete within the agreed resources. This includes circumstances where vehicle access is unsuitable, the property contains items that cannot legally be moved, or there is a serious risk of damage to property or persons. Any dates or times given are subject to availability and confirmation, and time windows may be adjusted due to traffic, weather, delays at prior jobs, or other operational causes.

2. Payments and charges

Payment terms for a removal service will be stated in the quotation or booking confirmation. Unless otherwise agreed, any deposit requested must be paid to secure the booking, and the balance must be paid by the completion time specified for the move. We may require cleared funds before unloading, before the vehicle departs, or immediately upon completion, depending on the nature of the job and the agreed terms. Payment methods accepted will be explained at the time of booking.

All charges are based on the agreed scope of work. If the actual work exceeds the original scope due to extra volumes, extra floors, delays caused by access restrictions, waiting time, long carries, parking issues, dismantling, reassembly, or additional stops, we may apply further charges at our prevailing rates or as otherwise agreed. Where a quotation is based on hourly charging, the time will normally start when the crew arrives at the agreed location and finish when the job is complete, subject to any clearly stated breaks or exclusions.

If payment is not made when due, we reserve the right to suspend or stop the service, retain goods where lawful until the outstanding sums are settled, or charge reasonable recovery costs permitted by law. Any bank or transfer fees charged by your payment provider remain your responsibility. We may also charge interest on overdue sums at the statutory rate, or any lower rate required by applicable law, from the due date until payment is received in full.

3. Cancellations, rescheduling, and customer obligations

Bookings for Removals Todenmark may be cancelled or rescheduled by you, but notice should be given as early as possible. If you cancel within a short period before the scheduled move, we may apply a cancellation charge to reflect vehicle allocation, staff planning, and lost opportunity. The exact charge may depend on how close the cancellation is to the booked date, whether work has already started, and whether specialist equipment or subcontracted support has been arranged.

If you wish to change the date, time, inventory, or service scope, we will try to accommodate the request where possible, but we cannot guarantee availability. A rescheduled booking may be treated as a new booking if the original resources are no longer available. We may also cancel or postpone a job if we are unable to access the property, if you fail to prepare the premises reasonably, if essential information was withheld, or if payment terms are not met.

You are responsible for preparing the property and items for move day unless we have expressly agreed to provide packing or preparation services. This includes arranging parking permissions where necessary, securing pets, emptying appliances if required, protecting fragile items, and ensuring that the goods are ready for loading. We are not responsible for delays caused by poor preparation, missing keys, lift failures, unsafe access, or instructions that change during the job without reasonable notice.

4. Liability, loss, and limitations

We take reasonable care when carrying out each removals service, but our liability is limited by these terms and by applicable law. We are not responsible for loss or damage arising from items that were not properly packed by us, inherent weakness or defect in the goods, normal wear and tear, or damage caused by an item???s own condition. Fragile items, antiques, electronics, artwork, glass, mirrors, and high-value goods may require special declaration and, in some cases, additional packaging or written confirmation before they are accepted for transport.

Unless otherwise agreed in writing, we do not accept responsibility for items of exceptional value unless they have been specifically declared and accepted. Your failure to disclose the existence, fragility, weight, or nature of such items may limit or exclude any claim. We are also not liable for damage caused by inadequate packing supplied by you, unclear instructions, inaccessible properties, or unavoidable events outside our reasonable control, such as severe weather, road closures, accidents, strikes, or official actions.

Where we are found legally liable for proven loss or damage, our responsibility will normally be limited to the lesser of the cost of repair, the replacement value of the affected item, or the amount permitted under any applicable contractual or statutory cap, unless a higher level of cover has been expressly agreed and paid for in writing. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

5. Waste regulations and disposal

Where a booking includes collection, removal, or disposal of unwanted items, the service will be carried out in line with applicable waste regulations and duty-of-care requirements. You must tell us in advance what items are to be removed, and you must not include hazardous, illegal, or contaminated waste unless we have expressly agreed to handle it and we are permitted to do so. This includes, without limitation, asbestos, chemicals, oils, fuel containers, clinical waste, pressurised containers, and other regulated materials.

We may refuse to move or dispose of any item that is unsafe, unlawful, or likely to require a specialist waste carrier, licence, or treatment method. If prohibited waste is discovered during a job, we may stop the service, isolate the item, and either leave it in a safe place or arrange lawful onward handling at your cost, where permitted. You remain responsible for ensuring that the items handed over for disposal are accurately described and that you have the legal right to dispose of them.

If we transport waste as part of the agreed service, we may use approved disposal routes, recycling facilities, or licensed third-party partners. Any charge for disposal will reflect the nature and quantity of the waste, handling requirements, and legal compliance costs. You acknowledge that we may need to keep records relating to waste transfers, descriptions, and destinations, where required by law or by our operational procedures. We do not knowingly participate in unlawful dumping, fly-tipping, or the disposal of restricted materials.

6. Access, conduct, and completion of service

To complete a removals UK booking efficiently, you must provide safe and reasonable access to the property, including accurate address details, entry instructions, and any parking or loading information. If access is delayed or obstructed, waiting time charges may apply. We may also refuse to carry out lifting or movement that we consider unsafe, or that would risk damage to the premises, the goods, or our staff. Our team may decline to move items through unsuitable stairways, weak structures, or spaces that are too narrow for safe handling.

You must ensure that all goods handed over for removal are lawful to possess and transport, and that any keys, codes, alarms, or permissions needed to access the premises have been arranged in advance. If we are asked to dismantle or reassemble furniture, disconnect equipment, or handle fixtures, we will only do so where it is safe, lawful, and within the agreed scope. Electrical, gas, and plumbing disconnections must only be carried out by suitably qualified persons unless otherwise permitted by law and explicitly agreed.

Service completion occurs when the agreed items have been delivered, unloaded, and, where applicable, placed in the designated rooms or areas, subject to the agreed scope and access conditions at the destination. Please inspect your goods at delivery and report any apparent issues as soon as reasonably possible. Failure to note concerns promptly may affect our ability to investigate and resolve them effectively. Any partial completion caused by your instructions, access problems, or refusal to accept delivery may still be chargeable.

7. Insurance, claims, and complaints

We may carry insurance appropriate to the services offered, but insurance is not the same as unlimited liability. Any cover available will be subject to its own policy terms, exclusions, excesses, and claim procedures. If you wish to make a claim for damage, loss, or delay, you should notify us as soon as reasonably possible and provide supporting information, including photographs, item descriptions, and any relevant proof of value. We may require access to inspect the affected item or location before any repair or settlement is considered.

Claims will not usually be accepted for items that were packed by you unless there is evidence of negligence on our part. Likewise, we are not responsible for delays that do not amount to a material breach, including delays caused by traffic, weather, or events beyond our reasonable control. Where a complaint is raised, we will aim to handle it fairly and promptly, and may ask for further details to assist investigation. Any remedy offered will be determined in accordance with these terms and applicable law.

Time limits may apply to claims, especially where prompt inspection is needed to confirm the cause of damage or loss. You should therefore keep packaging, take photographs where appropriate, and avoid repairing or discarding disputed items until the matter has been reviewed, unless doing so is necessary for safety or to prevent further damage. If a claim is resolved by repair, replacement, or compensation, that settlement will normally be final for the affected item or issue.

8. Governing law and general provisions

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or connected with a booking for Removals Todenmark will be subject to the exclusive or non-exclusive jurisdiction of the courts of England and Wales, as applicable under law. If any part of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted. No waiver of any term will operate as a continuing waiver unless stated in writing.

We may update these terms from time to time to reflect changes in law, service operations, or business practice. The version in force at the time your booking is confirmed will generally apply to that booking, unless a change is required by law or is agreed in writing. These terms do not create any partnership, employment, or agency relationship between us and the customer beyond the scope of the agreed removals contract.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms, including the sections on booking process, payments, cancellations, liability, waste regulations, and governing law. If you are arranging a removal service on behalf of another person or business, you warrant that you have authority to do so and that all information supplied is accurate to the best of your knowledge. These terms are intended to support a professional, transparent, and lawful moving service.